The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
I am happy to do custom work and encourage you to contact me. If you have allergies or just love a particular scent, I am happy to oblige for a nominal fee.
Many items are composed of delicate floral waters and botanical oils. Keeping your items in the fridge and away from direct light will greatly extend the life of the product. This is especially true for Hydrosols + Cremes + Cold Creams + Sprays + Butters (in the summer they may become liquid) + Coconut (Coconut becomes liquid at 76 degrees) + Cremes. I use Radish Root Ferment, a widely used natural preservative, but keeping your items cool + away from light will give you more time to use + love them. Oil-based serums should be stored away from direct light and refrigerated if you will not use within 4 months.
I love expanding my business and offer many items for wholesale and distribution. Please contact me directly BearsBeauty@yahoo.com.
Please message me here on Etsy and I will be happy to do a free consultation or a more in-depth full consult for $50.
If shipping seems high, leave a note at checkout and overages more than $2 will be refunded.
Message me for a free shipping code!
It takes 1-3 weeks to make your item, especially in peak ordering times. Once your item is shipped, it arrives within 1-3 days in the US and varying time frames for international orders.
Only Priority mail services come with insurance. If an item is shipped First Class and is stolen or lost, you will be responsible for that loss. It is not my responsibility to pay for goods stolen from your porch. Please pay for Priority shipping if you are at all concerned about items being lost or stolen.
Returns are not accepted. Refunds are not issued. The nature of each product does not allow for it to be returned due to regulatory standards. In the case of damaged items, send a message on Etsy with your order number, name and a photo of the item and the outside of the package. A claim will be filed with the shipping carrier. All products that are damaged will be replaced at my discretion. If there is a quality issue please message in Etsy and each inquiry will be handled. If a package does not arrive as stated in your tracking please send a message and contact your local postmaster. We are not responsible for lost packages. Exchanges due to allergies will be handled on a case by case basis.